Plans change. Here is everything you need to know about managing your booking requests.
Guests may cancel or modify their booking through:
Note: Requests are considered valid only after confirmation from our system.
Available only if mentioned at the time of booking. Requests must be made 24–48 hours before check-in, depending on the hotel’s specific rules.
Requests made within 24 hours of check-in may not be accepted. Once the hotel prepares the room, cancellation requests may be declined.
Certain bookings are marked as non-cancellable. These conditions are clearly shown at the time of booking.
All modifications are subject to availability and hotel policy. Modifications may be restricted after the free window.
If a hotel is unable to honor a confirmed booking due to operational reasons: A full refund will be processed, or An alternative service-ready hotel will be offered (subject to availability)
In case of natural disasters, government restrictions, or unforeseen circumstances, cancellations or modifications will be handled on a case-by-case basis.
This policy applies only to booking cancellation and modification rules. Payment and refund-related terms are governed under a separate policy section.